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Privacy Policy

Last Updated: 20 August 2026

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At Kuenphen Adventure, we respect your privacy and are committed to handling your personal information responsibly.

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This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you use our website or contact us about our travel services.

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1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

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Information You Provide

When you submit an inquiry, request an itinerary, subscribe to our newsletter, or contact us, we may collect:

  • Name;

  • Email address;

  • Phone number;

  • Country of residence;

  • Travel dates;

  • Number of travelers;

  • Travel preferences;

  • Accommodation preferences;

  • Special requests;

  • Dietary requirements; and

  • Any other information you voluntarily provide.

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Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Approximate location derived from technical information; and

  • Website usage information.

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This information may be collected through Wix and other website technologies used to operate, secure, and improve our website.

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2. How We Use Your Information

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We may use your information to:

  • Respond to your inquiries;

  • Prepare customized itineraries;

  • Provide quotations;

  • Process and manage bookings;

  • Arrange accommodation, transportation, activities, and other travel services;

  • Communicate with you about your trip;

  • Provide customer support;

  • Send newsletters or travel updates where you have subscribed;

  • Improve our website and services;

  • Understand how visitors use our website;

  • Prevent fraud, abuse, and unauthorized activity; and

  • Comply with applicable legal and regulatory requirements.

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3. Newsletter and Marketing Communications

If you subscribe to our newsletter, we may use your email address to send you:

  • Travel inspiration;

  • Bhutan destination stories;

  • New tour experiences;

  • Festival information;

  • Special offers; and

  • Other Kuenphen Adventure updates.

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You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant email or by contacting us directly.

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4. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties when necessary to provide the services you request.

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These may include:

  • Hotels and accommodation providers;

  • Airlines;

  • Transportation providers;

  • Licensed guides;

  • Trekking and activity providers;

  • Restaurants and other service providers;

  • Payment providers;

  • Website and technology providers; and

  • Government or regulatory authorities where required by applicable law.

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We only aim to share information that is reasonably necessary for the relevant purpose.

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5. Wix and Service Providers

Our website is hosted and operated using third-party technology services, including Wix.

These providers may process certain information on our behalf as necessary to operate website features, forms, communications, analytics, security, and other services.

You should also review the privacy policies of relevant third-party providers where applicable.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly;

  • Remember preferences;

  • Understand website traffic;

  • Improve website performance; and

  • Measure the effectiveness of marketing activities.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect how some website features operate.

7. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted through the internet.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes, and meeting applicable legal or regulatory obligations.

When information is no longer reasonably required, we may securely delete or anonymize it.

9. Your Rights and Choices

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

  • Request access to information we hold about you;

  • Ask us to correct inaccurate information;

  • Request deletion where legally applicable;

  • Withdraw consent where processing is based on consent;

  • Unsubscribe from marketing communications; and

  • Ask questions about how your information is being used.

To make a privacy-related request, please contact us using the details below.

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10. Children's Privacy

Our website and travel services are not intended to knowingly collect personal information from children without appropriate involvement or consent from a parent or legal guardian where required.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

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11. Third-Party Websites

Our website may contain links to third-party websites, including airlines, hotels, social media platforms, payment services, maps, and other travel resources.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

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12. International Data Transfers

Some technology and service providers we use may process information outside Bhutan.

Where personal information is transferred to another jurisdiction, we will take reasonable steps to ensure that it is handled appropriately and securely and in accordance with applicable requirements.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised "Last Updated" date.

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